Effective Date: September 20, 2025
Important Notice
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY CREATING AN ACCOUNT, USING THE TEEKETA PLATFORM, OR PURCHASING A TICKET, YOU ARE AGREEING TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.
Welcome to Teeketa!
We provide a platform for event organizers ("Organizers") to sell event tickets and for attendees ("Buyers") to purchase those tickets through a conversational interface, primarily on WhatsApp.
This document constitutes a legally binding agreement ("Agreement") between you ("User," "you," or "your") and Teeketa ("Teeketa," "we," "us," or "our").
1. Definitions
"Service": Refers to the Teeketa platform, dashboard, conversational bot, and all related services that allow Organizers to create events, sell tickets, and manage attendees, and for Buyers to purchase tickets.
"Organizer": An individual or entity who uses the Service to create, promote, and sell tickets for an event.
"Buyer": An individual who uses the Service to search for, purchase, or obtain tickets for an event.
"Event": An event, gathering, or activity created and managed by an Organizer.
"Ticket": A confirmation (including a unique QR code) delivered via WhatsApp that evidences a Buyer's right to attend an Event.
"Payment Processor": Our third-party payment processing partner, Paystack (Paystack Payment Limited), which handles all payment transactions.
"WhatsApp": The third-party messaging application (owned by Meta, Inc.) that our Service uses as a primary interface. Teeketa is not affiliated with, sponsored by, or endorsed by WhatsApp or Meta, Inc.
The Teeketa Service
Teeketa provides a technology platform that connects Organizers and Buyers. Teeketa is not the creator, organizer, or owner of the Events listed on the Service. We are acting solely as a technology intermediary.
Organizers are solely responsible for creating, managing, and delivering their Events.
For Event Organizers
a. Account & Event Responsibility: You must create an account to use the Service as an Organizer. You are responsible for all activity on your account and for keeping your login credentials secure. You must provide accurate and complete information for yourself and your Events.
b. Sole Responsibility for Events: You are solely responsible for your Event, including (but not limited to):
The accuracy, legality, and quality of the Event.
Ensuring the Event complies with all applicable federal, state, and local laws and regulations.
Providing all necessary event-day services, such as venue management, security, and attendee check-in (using the provided QR code scanning feature).
Providing customer service to your Buyers regarding the Event itself.
c. Refunds (CRITICAL): You are solely responsible for setting your own refund policy and communicating it to Buyers. All refund requests from Buyers must be handled directly by you. Teeketa is not a party to the transaction and will not issue refunds on behalf of an Organizer. If you issue a refund, the Teeketa Service Fee (as defined below) is non-refundable.
d. Smart Reminders: Our Service includes a "Smart Recovery" feature that may send automated reminders to Buyers who start but do not complete a purchase. You agree to the use of this feature and represent that you have the right to communicate with Buyers who have initiated a transaction.
4. For Ticket Buyers
a. Transaction with Organizer: When you purchase a Ticket, you are entering into a direct contract with the Organizer. Teeketa is not a party to this contract.
b. Refund Requests: All requests for refunds must be directed to the Event Organizer. Teeketa does not control the Organizer's refund policy and cannot issue refunds.
c. Data: You agree to receive event- and ticket-related messages via WhatsApp, including your Ticket with its QR code.
5. Fees, Payments, and Payouts
a. Service Fee: Teeketa charges a service fee for each Ticket sold (the "Service Fee"), which is currently 9% (nine percent) of the ticket price. This fee includes both the Teeketa platform fee and the Payment Processor fee.
b. "Who Pays" Model: As an Organizer, you have two options for the Service Fee, which you will select on your event dashboard:
Pass Fee to Guest: The 9% fee is added to the ticket price at checkout and paid by the Buyer.
Absorb Fee: The 9% fee is deducted from your total ticket revenue.
c. Payment Processing & Payouts: All payments are processed by our third-party Payment Processor, Paystack. Teeketa is not a bank, payment institution, or money services business. All of your ticket revenue is held in Teeketa Paystack account.
d. Refunds and Fees: All Service Fees are non-refundable, even if an Event is cancelled or a Buyer is refunded by the Organizer.
6. Third-Party Services (WhatsApp & Paystack)
Our Service is critically dependent on third-party services, namely WhatsApp and Paystack. You acknowledge that:
Teeketa is not responsible for the availability, functionality, or security of WhatsApp or Paystack.
Your use of the Service may be subject to the terms and conditions of WhatsApp and Paystack, which you must also comply with.
Any interruption, change, or termination of service from WhatsApp or Paystack that affects the Teeketa Service is not the fault of Teeketa, and we shall not be liable for any resulting damages or losses.
7. Prohibited Conduct
You agree not to use the Service to:
Create, promote, or sell tickets for any illegal event or activity.
Commit fraud, or sell fraudulent or non-existent tickets.
Spam, harass, or misuse the contact information of any User.
Reverse-engineer, decompile, or attempt to extract the source code of the Service.
Violate the terms of service of WhatsApp or Paystack.
8. Termination
We reserve the right to suspend or terminate your account and access to the Service, without notice or liability, if we believe, in our sole discretion, that you have violated these Terms of Service.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. TEEKETA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL MEET YOUR REQUIREMENTS.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TEEKETA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11. Indemnification
You agree to indemnify, defend, and hold harmless Teeketa and its officers, directors, and employees from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or in any way related to (a) your Event, (l) your violation of these Terms, or (c) your violation of any third-party right, including those of Buyers, WhatsApp, or Paystack.
12. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.
13. Changes to These Terms
We may modify these Terms at any time. We will provide notice by posting the revised terms on our website and updating the "Effective Date." Your continued use of the Service after such a change constitutes your acceptance of the new Terms.
14. Contact Us
If you have any questions about these Terms, please contact us at info@teeketa.com.